Your customers want to reach out to you—great! But when they contact you through 2, 3, or even 10 different platforms, keeping track can become challenging.
Gorgias addresses this issue by consolidating all your customer service in one place, whether the customer reaches out via email, social media, or the chat on your website. This makes it easy to respond quickly—and personally, to all your customers.
Gorgias and Shopify - best friends
Gorgias seamlessly integrates with your Shopify store, ensuring that your customer service always has relevant customer information at their fingertips.
Refund orders, send discount codes, and much more directly from your Gorgias dashboard. Handling inquiries couldn't be easier.
Most of us need a little extra help from time to time - however, hiring new employees can be both expensive and demanding.
But what if your customer service could still get a bit of extra help?
With Gorgias AI, it's easy to automate the most common customer service experiences, so your team can focus on more complex tasks. Let Gorgias AI be the new invisible colleague for your customer service and achieve top-notch efficiency.
With relieved employees come great work experiences, better customer service moving forward, and ultimately happy customers. That's something you just can't say no to!
Small, large, and everything in between
Everyone is invited here.
The various plans offered by Gorgias ensure that all businesses can participate. Whether you are a small fish with big ambitions or the big fish in the pond, Gorgias will meet your needs and assist you with your growth.
As everyone knows, a scalable system is a future-proof system.
With Gorgias data analysis, it's incredibly easy to identify the important patterns and trends in your customer inquiries.
Are there many questions about the same product? Or many complaints on a specific day? Perhaps there's a marketing campaign that's missed the mark with some of your customers...
With that knowledge, you can easily address your customers' concerns.
That's something that can create great customer experiences.