Your customers want to get in touch with you - and that's great! But when they contact you via 2, 3, or maybe even 10 different platforms, it can be difficult to keep track.
Gorgias solves this problem by bringing all your customer service into one place - no matter if the customer is writing via email, social media, or the chat on your website. This makes it easy to respond quickly - and personally, to all your customers.
Gorgias and Shopify - best friends
Gorgias integrates easily with your Shopify store, so your customer service always has the relevant customer information at their fingertips.
Refund orders, send discount codes, and much more right from your Gorgias dashboard. Handling inquiries couldn't be easier.
Most of us need extra help from time to time - however, hiring new employees is both expensive and demanding.
But what if your customer service could still get a little extra help?
With Gorgias AI, it's easy to automate the most common customer service experiences, so your employees can focus on more complex tasks. Let Gorgias AI be your customer service's new invisible colleague and achieve top-notch efficiency.
With relieved employees, come great work experiences, better customer service in the future, and ultimately happy customers. Who could say no to that!
Small, large, and everything in between
Everyone is welcome here
Gorgias' various plans ensure that all companies can participate. No matter whether you are a small fish with big ambitions or the big fish in the pond. Gorgias will meet your needs and assist you with your growth.
For as everyone knows, a scalable system is a future-proof system.
With Gorgias data analysis, it is effortless to identify the important patterns and trends in your customer inquiries.
Are there many questions about the same product? Or many complaints on a specific day? Perhaps there is a marketing campaign that has gone over the heads of some of your customers...
With that knowledge, you can easily address customer concerns.
That is something that can create great customer experiences.